K2 maintenance helps organisations support and develop the applications they already use. We begin with the process, its dependencies and the issues that need attention.
Keep your Automation K2 applications useful as requirements change
An established application may need new functionality, clearer documentation or help with a recurring issue. We support the continued development and maintenance of Automation K2 solutions.
Understand before changing
For an inherited application, we first examine its structure, integrations and available documentation. We discuss the current issues with the people who use and administer it, then agree the scope of the work.
The review helps distinguish an application problem from a dependency in the surrounding environment. It also gives us a basis for estimating changes and identifying questions that need investigation.
Address the next practical requirement
Work may include investigating form behaviour, adjusting workflow logic, updating an integration or extending the application to a new team. Where the request involves performance, we start by establishing which operation is slow and under what conditions.
Changes are reviewed and tested against the agreed requirements before release. Documentation is updated as part of the work.
Agree a maintenance arrangement
We provide maintenance for our projects and can discuss taking over other Automation K2 solutions after an initial assessment. Support scope, availability, response arrangements and access requirements are agreed for each engagement.
