A risk register is only the beginning
The difficult part is what happens after assessment A risk register records what an organisation has identified. The next questions are operational: who must review the assessment, which measures have…
Service management beyond the IT department
Start with the service being delivered An internal service team needs to understand a request, assign responsibility and keep the requester informed. Those needs appear in many departments, even when…
Before connecting two systems, agree what the data means
A working connection is one part of the requirement An interface may let an application retrieve a record. The business still needs to know whether it is the right record,…
What to establish before taking over a K2 application
Start with the application people actually use An inherited application may have years of changes behind it. The original specification can be useful, but it may no longer describe how…
Why an established K2 solution still needs customer analysis
Similar requirements can hide important differences Two organisations may both need risk management or a Service Desk. That does not mean they approve decisions in the same way, use the…
The role of consultants in Operational Excellence
Archive note: This article was originally published on 22 July 2022. Event invitations and product information reflect that period. Web CheckIn's current Nintex partner status is Registered. View our current…
