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Practical guides
A risk register is only the beginning
The difficult part is what happens after assessment A risk register records what an organisation has identified. The next questions are operational: who must…
Read article →Service management beyond the IT department
Service management beyond IT starts with the team delivering the service. This guide explains how to adapt requests, ownership and workflow steps to that…
Read article →Before connecting two systems, agree what the data means
Data integration needs an agreed meaning for the information being exchanged. Before connecting systems, establish ownership, currency and the process for handling exceptions. A…
Read article →What to establish before taking over a K2 application
A K2 application takeover begins with an agreed view of the current solution. Review the people, systems and documentation it depends on before making…
Read article →Why an established K2 solution still needs customer analysis
K2 solution analysis defines how an established application should be adapted for a new customer. Similar processes can still have different roles, interfaces and…
Read article →The role of consultants in Operational Excellence
Archive note: This article was originally published on 22 July 2022. Event invitations and product information reflect that period. Web CheckIn's current Nintex partner…
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